Last Updated: [01/01/2026]

This Returns & Refunds Policy explains the conditions under which customers may return products, request replacements, or obtain refunds. By placing an order on our website, you agree to the terms outlined below.

1. Eligibility for Returns

To qualify for a return:

  • Items must be unused, unopened, and in original packaging.
  • The request must be submitted within 14 days of delivery unless local laws require a longer period.
  • Items must include all accessories, manuals, and components originally provided.

We cannot accept returns on:

  • Opened or used e-liquids.
  • Disposable vapes.
  • Coils, pods, and other consumables once opened.
  • Items showing signs of tampering, misuse, or modification.

These restrictions exist for hygiene and safety compliance.

2. Defective or Faulty Products

If a product is defective upon arrival:

  • Contact us within 48 hours of delivery.
  • Provide your order number and a clear description of the issue.
  • Photographic or video evidence may be required for verification.

Once confirmed, we will offer one of the following:

  • Replacement of the same item.
  • Store credit.
  • Refund to the original payment method.

We reserve the right to test the product before approving a replacement or refund.

3. Incorrect or Missing Items

If you receive the wrong item or your order is incomplete:

  • Notify us within 48 hours of delivery.
  • Do not open or use incorrectly shipped items.

We will arrange correction or replacement at no additional cost.

4. Return Shipping Costs

Return shipping responsibility depends on the situation:

  • Customer remorse (change of mind): Customer pays return postage.
  • Defective, damaged, or incorrectly shipped products: We cover return shipping or provide a prepaid label.
  • International returns: Customers are responsible for ensuring items pass customs inspection and are shipped with tracking. We are not responsible for lost or delayed return shipments.

5. Refunds

Refunds are issued after we receive and inspect the returned item. Approved refunds will be processed to the original payment method within 5–10 business days depending on your bank or payment provider.

Refunds may be reduced if:

  • The item is not returned in original condition.
  • Packaging or components are missing.
  • There is visible damage not caused by shipping or manufacturing defects.

Shipping fees are generally non-refundable unless the product was defective or incorrectly shipped.

6. Exchanges

We offer exchanges only for:

  • Defective items.
  • Incorrect items received.

Exchanges for different colours, flavours, or models fall under “change of mind” and require a new purchase after returning the original item.

7. Non-Returnable Situations

We are unable to issue refunds or accept returns if:

  • The package is refused at delivery without prior arrangement.
  • The package is seized by customs due to local regulations.
  • The item is returned without an RMA (Return Merchandise Authorization).
  • The product is damaged due to improper use or disregard for manufacturer instructions.

8. Return Process

  1. Contact customer support at [info@vaperspun.com] with your order number.
  2. Explain the issue and include photos or videos if required.
  3. Receive an RMA number and return instructions.
  4. Ship the item back using a trackable service.
  5. Wait for inspection and confirmation of refund or replacement.

9. Policy Updates

We may revise this Return & Refund Policy at any time. Updated versions will be posted on this page with a new revision date. Continued use of the website indicates acceptance of the changes.

Returns & Refunds Policy